27jl Privacy Policy — Your Data, Your Rights

1 Introduction

27jl ("we", "us", "our") operates the online gaming platform accessible at 27jl.vu. This Privacy Policy describes how we collect, use, store, and protect personal information provided by players and visitors when they access or use our platform.

By registering an account with 27jl, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

We are committed to handling your personal data in a manner consistent with applicable data protection principles. If you have any questions about this Policy or how your data is handled, you can reach us at [email protected].

2 Information We Collect

We collect personal information directly from you when you register, verify your identity, make transactions, or interact with our platform. We also collect certain technical data automatically when you browse or use the site.

Information You Provide Directly

• Registration details: Full name, date of birth, Philippine mobile number, and email address.
• KYC documents: Government-issued Philippine ID (such as a PhilSys card, passport, driver's licence, or SSS/GSIS ID) submitted during identity verification.
• Payment information: Payment method details used for deposits and withdrawals, such as GCash account references or local bank account details. We do not store full card numbers.
• Account preferences: Communication preferences, responsible gaming settings, and any information you update in your profile.
• Support correspondence: Messages, inquiries, or complaints you submit to our support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, game sessions played, betting activity, session duration, and navigation patterns on the platform.
• Cookies and similar technologies: Session tokens, preference cookies, and analytics identifiers. See Section 5 for more details.

3 How We Use Your Data

We use the personal data we collect for the following purposes:

We process your data only for the purposes listed above. We do not use your personal data for profiling in a way that produces significant legal effects on you.

4 Sharing Your Information

27jl does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant transaction data is shared with our payment processing partners (such as local bank transfer services or e-wallet providers) solely to complete the transaction.
• Game providers: Your player ID and session data may be shared with game software providers to deliver game content and record outcomes. These providers are contractually bound to keep your data confidential.
• Identity verification services: KYC data may be processed by a contracted identity verification partner to confirm the authenticity of your submitted documents.
• Legal and regulatory obligations: We may disclose your personal data to competent authorities if required to do so by applicable law, court order, or to protect against fraud, money laundering, or other illegal activity.

5 Cookies and Tracking Technologies

27jl uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session authentication tokens and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the platform so we can improve navigation and game discovery. Analytics data is aggregated and does not identify you personally.

You can manage non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using the platform, but some features may behave differently.

6 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, financial, and operational obligations. Specifically:

• Account registration and KYC documents are retained for a minimum period required to comply with applicable record-keeping obligations.
• Transaction records including deposits and withdrawals are retained for the period required for financial and audit purposes.
• Support communications are retained for up to two years from the date of the interaction.
• If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

7 Data Security

27jl employs a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Secure, access-controlled server environments for storing account and KYC data.
• OTP (one-time password) verification for sensitive account actions such as password resets and withdrawal requests.
• Internal access controls that limit who can view personal data to authorised personnel only.
• Regular security reviews of our platform infrastructure.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials and OTP codes confidential. Do not share your password with anyone.

8 Your Rights Over Your Data

As a registered player on 27jl, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct any inaccurate or incomplete personal information in your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You may object to the use of your data for marketing communications at any time.
• Right to data portability: In applicable cases, you may request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

9 Minors and Age Verification

The 27jl platform is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. Age verification is a mandatory part of our KYC process, and any account found to belong to a person under 21 will be immediately suspended.

If you are a parent or guardian and believe that a minor has registered on 27jl using false information, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

27jl may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players through platform announcements where appropriate.

We encourage you to review this page periodically. Your continued use of the 27jl platform after any changes to this Policy constitutes your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 27jl handles your personal data, please contact our support team. We are available 24/7 to assist players across the Philippines, including those in Manila, Quezon City, Cebu, and Davao.

Email: [email protected]

For questions about your account, game rules, or platform features, you may also visit our FAQ page. For information about managing your gaming activity, visit our Responsible Gaming page.